PCBa Contract Manufacturer has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Brea, CA team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

Relationship Management:
Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
Works with site Lead PM to provide revenue forecasting by account.
Customer Experience & Satisfaction:
Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
Provide verbal and written communication to customers to ensure expectations are met.

Tactical Business Execution:
Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.

Commercial/Contract Management:
Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Qualifications of the Program Manager:
Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
At least 2 years of related experience in relevant manufacturing industry.
Knowledge of manufacturing, Engineering and Technical Services.
Strong written and verbal communication skills.
Prior experience driving customer account development.
Prior experience in managing customer revenue growth and commercial management/execution.
Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.